B. COMPRESSION TECHNOLOGY

1) Why did we develop SMAC-M?

Answer: In the traditional compression technology, good quality recording requires high bit rate, which results in poor remote transmission performance. Fast remote transmission is achieved with very high compression rate, which inevitably degrades the video recording quality.

SMAC-M is the first video coder in the market that uses a multi-stream coding technology to solve the conflicting requirements of simultaneous recording and remote surveillance. SMAC-M outputs 5 independent digital video streams at different bit rates, real-time video recording, LAN, broadband Internet, phone line and mobile channel. So compromise no more on simultaneous recording and remote video transmission.

2) What is the architectural difference of SMAC-M in comparing to MPEG4 and H.264 compressions?

Answer: MPEG-based compression (e.g. MPEG-4 & H.264) is actively used in the CCTV market. However, the generic MPEG Video Coder only outputs one video stream. It cannot completely fulfill the requirement of the security industry. User needs to compromise on the video quality for simultaneous video recording and transmission.

To achieve “No compromise?on simultaneous video recording and transmission, TeleEye had developed the revolutionary SMAC-M multi-stream video coder for its product. SMAC-M can output five independent video streams at different bit rates to solve the conflicting requirements of simultaneous video recording and remote surveillance. It allows DVD-quality recording and simultaneous video transmission via LAN, broadband, phone line or mobile network without compromise on video quality. In addition, SMAC-M video coder compresses data more efficient than MPEG-based video coder. It allows TeleEye products to have faster data transmission rate and longer recording time.

3) What is the major benefit of the above architecture difference?

Answer: SMAC-M provides independent multiple streams covering different bit rates. This allows for simultaneous efficient remote video surveillance & DVD-quality recording. With the multi-stream technology, SMAC-M can record 60% more than MPEG-4 under the same picture resolution, quality and frame rate. In terms of video transmission performance, SMAC-M is around 50% faster than MPEG-4 under ADSL environment.

4) How does SMAC-M compare with MPEG-4 in terms of video transmission?

Answer: SMAC-M generates independent and multiple video streams which allow multiple remote users to obtain reasonable surveillance performance for their respective channel requirements without affecting each other, unlike traditional DVR video coders such as MPEG-4 or H.264 which just compress the incoming analog video and output a single digital video stream.

For transmission, SMAC-M is about 50% faster than MPEG-4 under ADSL environment. Moreover, SMAC-M technology gives consistent quality in successive frames which is essential for retrieving single picture for evidential purpose. The excellent error handling technology of SMAC-M is adaptive to bursty Internet channel. Hence SMAC-M provides truly "no compromise" on efficient video transmission and excellent DVD quality recording performance.

5) How does SMAC-M compare with MPEG-4 in terms of video recording?

Answer: SMAC-M multi-stream video coder can output five independent video streams for recording and transmission on all communication channels. The independent streams ensure no compromise for the video quality on simultaneous live video viewing and DVD-quality video recording.

As SMAC-M Video Coder offers higher compression rate than MPEG-4 Video Coder, SMAC-M can record 60% longer than MPEG-4.

Due to the motion detective coding by MPEG-4, MPEG-4’s video quality is non-uniform with noticeable blocking effects at low bit rates. Colour patches may appear on video when there is data error or data delay due to bursty Internet channels. However, SMAC-M’s excellent error handling technology is adaptive to bursty Internet channel. Hence, it can provide consistent quality in successive frames, which is essential for retrieving single picture for evidential purpose.

C. COMMON VIDEO TERMINOLOGIES

1) What are the key specifications of PAL and any 5 countries, which are using this video standard?

Answer: PAL consists of 25 interlaced frames of video per second and a total of 625 scanlines in an aspect ration of 4:3, which is the composite analog television system used in Australia, United Kingdom, Malaysia, Singapore and China.

2) What are the key specifications of NTSC and any 5 countries which are using this video standard?

Answer: NTSC consists of 30 interlaced frames of video per second and a total of 525 scanlines in an aspect ration of 4:3, which is the composite analog television system used in North America, South America (except Brazil and Argentina), Burma, Japan and the Philippines.

3) What are the resolutions of D1 format in PAL and NTSC respectively?

Answer: The resolution of D1 is 720 X 576 (PAL) and 720 X 480 (NTSC)

4) What are the resolutions of CIF format in PAL and NTSC respectively?

Answer: CIF stands for Common Intermediate Format and the resolution of PAL in CIF is 352X288 and NTSC is 352X240.

5) What are interlace and progressive scanning?

Answer: There are two dominant interlaced scan systems: NTSC and PAL.
Interlaced scanning has served the analog camera and television world very well for many years. It made up of 576 visible horizontal lines across a standard TV screen. Interlacing divides these into odd and even lines and then refreshes them in an alternate order (lines or rows 1,3,5, etc... followed by lines or rows 2,4,6)

Progressive scan differs from interlaced scan in that the image is displayed on a screen by scanning each line (or row of pixels) in a sequential order rather than an alternate order, as is done with interlaced scan. In other words, in progressive scan, the image lines (or pixel rows) are scanned in numerical order (1,2,3) down the screen from top to bottom.

6) What are the pros and cons between interlace and progressive scanning?

Answer: Interlaced scanning: The picture on the screen is divided into two sets, odd numbers and even numbers. “Interlaced" means the lines that make up the picture on your TV screen are drawn in an alternating fashion. To display an image, the television sequentially draws all of the odd numbered lines from top to bottom and then proceeds to fill in the even lines.
Advantage: Reduced bandwidth / Popularity / Lower prices
Disadvantage: Image artefacts / Intentional image blurring / Improper reproduction of finer details/ Image flickering

Progressive scanning: What differentiates a progressive scan from an interlaced scan is that the progressive scans system draws every line on the screen in just one pass, rather than in two passes. Each line is filled in sequential order instead of the alternating odd then even order that the interlaced scan system uses.
Advantage: No image artifacts / No blurring / Higher vertical resolution / Higher quality images
Disadvantage: High Bandwidth

7) What does the unit ‘Lux' reflect the characteristic of a video camera?

Answer: ‘Lux' is the SI unit of illuminance. It is a common unit in the specification of surveillance camera. Its value represents the sensitivity of the camera in low-light condition. A good surveillance camera with high sensitivity usually has a low Lux value. If an IR camera is installed, with the aid of IR illumination, the camera can even remain sensitive under the environment with 0.0 Lux of light for security purpose.

8) By what mean does a fixed iris camera adjust the video brightness?

Answer: By adjusting the electronic shutter, the brightness can be adjusted. Since the shutter control the time of receiving lighting for each image, the longer the shutter time, the brighter the image and vice versa.

9) What should be the shutter speeds of PAL and NTSC auto iris cameras respectively?

Answer: Shutter speed controls the amount of time that your digital sensor is exposed to light.
Shutter speed of PAL is 1/50 in PAL and NTSC is 1/60

10) How can the light sensitivity of an auto iris camera normally be adjusted during installation?

Answer: Installer can tune the DC level during installation in order to get a clear image of customer requested area or object.

11) How does the focal length reflect the characteristic of a camera lens?

Answer: The focal length of a lens determines its angle of view, and thus also how much the subject will be magnified for a given photographic position. Wide-angle lenses have small focal lengths, while narrow angle lenses have larger corresponding focal lengths.

12) What are the general characteristics of ‘day & night' cameras?

Answer: The ‘Day & Night' camera uses colour mode when it is under bright condition. And it will switch to the white mode when it is dark.
In addition, the ‘Day & Night' camera will usually equip with mechanical IR-cut filter. During the daytime, the IR-cut filter will be activated to remove the IR light from the natural environment to ensure better colour definition. However, the filter will be inactivated under dark environment to enhance light sensitivity.

13) How should we choose between low light (high sensitivity) cameras and IR cameras?

Answer: Low light camera is suitable to be used in large scale dark environment where light source is available but fairly dim. Applications such as car park, backyard, garden, traffic intersection and warehouse could be considered.

IR cameras could produce a high quality picture even in absolute darkness conditions or under low lux (light). When the IR LED turns on at night, we can see a low noise and clear B/W picture. Nowadays, IR camera is widely accepted in the market and more common to be used in dark environment.

14) What is the major function of mechanical switchable IR-cut filter in ‘day & night' cameras?

Answer: The IR-cut filter can be switched automatically under different environment. The IR-cut filter is on when there is in daytime with a sufficient lighting. The IR-cut filter is off where there is at night with an insufficient lighting and the camera changes to monochrome mode.

15) What is the major function of IR lens in day/night cameras?

Answer: Day & Night cameras normally operate in the near-infrared/ infrared zones at night, making the image “out of focus" and unsuitable if used with a conventional lens. IR lenses that utilize a special optical glass material which minimizes light dispersion. As a result, refocusing is not required when used with infrared lighting. It’s allows the lens to deliver perfect focus under normal lighting and also under IR illumination by transmitting more light to the infrared region.

16) What is the major selling point of wide dynamic range cameras?

Answer: Wide dynamic range camera allows seeing lights and darks simultaneously under extreme backlighting conditions.

17) What is IP rating?

Answer: IP rating is an international protection standard which describes the degrees of protection against the intrusion into the equipment of foreign bodies (i.e. tools, dust, fingers) and moisture. This classification system utilizes the letters "IP" ("Ingress Protection") followed by two two digit.

18) What does ‘cable management' usually refer to in the camera specifications?

Answer: Cable management refers to the design in camera which hide the cables into the bracket so that no cables can be seen and destroyed from outside.

19) What would be the differences to use RG59, RG11 and RG6 cables in CCTV installations?

Answer: The 'RG' acronyms have historically referred to 'Radio Grade' coaxial cabling and today are referred to as RG59, RG11, RG6. Each of these coaxial cables has a characteristic impedance of 75 ohms. RG59 coaxial cable has a smaller diameter center conductor than RG6 resulting in higher attenuation (signal loss). RG 59 cables are typically specified for use as equipment patch cords because of their smaller bend radius and enhanced flexibility. Since RG 6 cables exhibit less attenuation than RG59, they are more commonly used for distributed cabling and are recommended for use up to 90m (295 ft.). RG11 cables supports even less attenuation than RG6 or RG59 because the center conductor diameter is almost twice that of RG59. RG11 cables are recommended for lengths up to 112m (400ft).

20) What would be the advantage of running AC 24V instead of DC 12V power for cameras?

Answer: AC 24V can transmit video further with less energy loss as comparing with DC 12V. The wire distance for AC 24V camera is longer than the one with DC 12V.

D. COMMON NETWORKING TERMINOLOGIES

E. VIDEO RECORDING SERVERS

1) What are the market positioning and major selling points of RX?

Answer: TeleEye RX carries a range of professional digital video recording servers, which is designed to operate on diverse network environment and fully utilize the existing network bandwidth with optimal performance.
Incorporating our latest SMAC-M Multi-stream Video Coding Technology, it delivers truly "no compromise" on both efficient video transmission and excellent quality recording performance

It complies with the British Standatd BS8418:2003 providing professional remote CCTV monitoring and visual alarm verification solution to central monitoring station. RX series is fully support by wide range of software for monitoring in different applications.

Major selling points of RX:

 Multi-stream video coding technology (SMAC-M)
 Sophisticated event management
 Quick video extraction
 Versatile telemetry equipment control
 Low Cost Dynamic IP Internet Connection – sureLINK
 Professional visual alarm verification solution – Compliance with BS 8418:2003
 Live video on web
 IP filtering

2) What are the market positioning and major selling points of CX?

Answer: TeleEye CX series is a range of simple-to-use yet feature rich video recording servers for small to medium sized surveillance applications. Clients can use many backend TeleEye applications to manage CX such as WX-30, sureSIGHT, web browser and CMS. Furthermore, CX is incorporating with SMAC-M Multi-Stream Video Coding Technology. It delivers truly “no compromise” on both efficient video transmission and excellent quality recording performance. CX can record 60% longer and transmit 50% faster than MPEG-4 system.

3) What are the market positioning and major selling points of RA?

Answer: TeleEye RA is a range of feature-rich and user-friendly 4-, 8- and 16-channel digital video recorders providing high quality video recording and playback. It incorporated with advanced proprietary SMAC compression technology, to provide 60% longer recording time than other MPEG-4 DVRs. It provides multiple recording modes and full control of recording rate and picture quality with affordable price. Its USB interface and built-in DVD writer enable fast video extraction for evidential purposes.

4) Please list out the maximum recording frame rates of the following models.

Answer:

5) Please list out the numbers of audio inputs, audio outputs, alarm inputs, relay switches of the following models.

Answer:

6) What are the major differences between RX36 and RX32 models?

Answer: RX36 has a built-in DVD writer for footage extraction and can support one removable hard disk with cartage while RX32 does not has the built-in DVD writer and can support two internal hard disks.

7) What are the major differences between ‘basic’ and ‘advanced’ security modes?

Answer: Basic mode is designed for simple usage and advanced security mode have multiple user accounts and flexible access right.

8) Which product series does support ‘advanced’ security mode?

Answer: TeleEye RX, NX and MX series video recording servers support both basic and advanced security modes. Advanced security mode allows the setup of 20 individual user accounts. Each account has different operating authorities on the server.

9) What is the main function of ‘registration checking’?

Answer: ‘Registration checking’ is a function for double security checking. It is usually inactivated by default. If this function is activated, the user is required to enter both of the password and the unique registration code to access to the site from different software, including sureSIGHT or Internet Explorer. Hence, it can protect the surveillance system from illegal access.

10) What is the main function of ‘IP filtering’?

Answer: IP filtering can strengthen the security level by allowing/prohibiting the access rights of certain PCs in the network with specific IP address ranges to access into the RX servers.

11) What is the main function of sureLINK?

Answer: sureLINK enables user to connect to the video recording server with broadband dynamic IP Internet connection, which is more cost-effective than fixed IP Internet connection.

12) How can our customer apply for a sureLINK address?

F. HD CCTV

1) How do we interpret the differences between megapixel and HD cameras?

Answer: HD cameras can be classified as a sub-group of Megapixel cameras. The HD cameras capture video with the aspect ratio of 16:9 and the standard resolution of 720p, 1080i or 1080p. And these HD cameras usually can record video in frame rate of 15fps, 25fps or even higher. It can ensure the real-time video recording. However, megapixel camera does not have certain standard aspect ratio. The recording frame rate and resolution of different camera models can have a great difference. As the HD cameras capture 16 : 9 video, which cover 33% more area than traditional 4:3 aspect ratio under the same vertical view angle. Hence the HD cameras can provide a wider view to greatly reduce the blind spots in the surveillance system.

2) What is the market positioning of MX Series HDCCTV cameras?

Answer: Realizing the growing demand for more advanced and better quality CCTV Solution in the market, TeleEye has developed a complete end-to-end HD CCTV solution to cater for market’s needs. TeleEye positions itself by focusing on the unique features and benefits of MX Series HDCCTV Cameras which out performs conventional Cameras in many ways.
TeleEye MX Series targets the market segment who rates quality an essential factor when considering CCTV Cameras. To fulfill such requirement, the MX Series emphasize on superb video quality with great details and 16:9 aspect ratio for wider viewing. Other highlighted features include progressive scanning which results in less distortion and jaggedness. To differentiate MX Series from other brands, it has developed SMAC-M, the world’s first multi-stream coder for HD Video. With such technology, MX Series Cameras can generate 4 independent video streams, enabling it to provide simultaneous HD video recording and fast video transmission. Furthermore, HD SMAC-M delivers better compression performance than other widely used compression technologies.

3) What are the major benefits of MX over conventional composite video cameras?

Answer: MX is IP based camera which could connect to the network directly without DVR. Also, MX camera could produce a much higher picture resolution of 1600x 900 than composite video cameras. MX produces a wide screen aspect ratio of 16:9 which gives 33% more viewing area than conventional composite video with more clarity of picture quality.

4) What are the major benefits of MX over other HD cameras available in the marketplace?

Answer: TeleEye HD CCTV camera incorporates with HD SMAC-M video coder which is the world's first multi-stream coder for HD video. It allows simultaneous HD video recording stream and fast video transmission via LAN, broadband or mobile networks. Besides, TeleEye HD CCTV supported up to 64 cameras multi-site reception software and mobile monitoring program.

5) What HD resolutions and their respective maximum refreshing frame rates are supported by MX models?

Answer: Resolutions: 1600x900 / 1280x720
Maximum refreshing frame rates: 12fps / 15fps

6) What type of image sensor and its size is being used in MX models?

Answer: TeleEye MX series is HD CCTV camera and it uses 1/3.2” CMOS sensor and the resolution up to 2 megapixel.

7) What is the approximate horizontal viewing angle of MX823-HD?

Answer: Approximately 64° degree of horizontal viewing angle.

8) What is the approximate viewing angle range of MX833-HD and MX873-HD?

Answer: Approximately 25° - 77° of viewing angle range .

9) What is the IR illumination range of MX833-HD and MX873-HD?

Answer: Around 15m illumination range.

10) How can we calibrate the brightness of a MX camera?

Answer: For all MX series, the brightness can adjust by the video setting. Besides, MX833 can fine tune the "DC LEVEL" on the Auto Iris lens for the advance brightness control.

11) What are the major differences between MX823-HD and MX833-HD?

Answer: MX833-HD capable with Vari-focal / 10 IR LED / Auto IR cut filter / POE, which MX823-HD not comes with.
Focal length different: MX833-HD f= 2.7-9m
MX823-HD f= 3.6mm
MX833-HD : HD CCTV Camera, 1/3.2" CMOS, Progressive Scan, 16:9 aspect ratio, 2
megapixel, f=2.7-9mm Vari-focal, 10 IR LEDs, ~15m IR range, Auto IR cut
filter, Vandal Resistant, IP66, PoE,
MX823-HD: HD CCTV Camera, 1/3.2" CMOS, Progressive Scan, 16:9 aspect ratio, 2
megapixel, f= 3.6mm, Vandal Resistant, IP66

12) Which MX model(s) does/do support PoE?

Answer: MX833-HD and MX763-HD support PoE function. Electrical power can be transmitted to the cameras through the network cable.

13) What is the maximum number of concurrent users supported by MX models?

Answer: MX supports up to 6 concurrent users.

14) Do we require a Gbit network port for connection to a MX camera?

Answer: The data rate of HDCCTV is much higher than traditional CCTV system. Therefore, the network equipments for HDCCTV should have the ability to afford high data rate transmission, in order to ensure the performance. If 4 or less MX cameras installed in the site, Gbit network port is not necessary, but if more than that, Gbit network ports are recommended to ensure high data amount on one network segment can passed to the segment that leads to an intended destination.

15) What is the typical amount of data generated by a MX camera?

Answer:
Recording stream:
HD: ~3-4.5 Mb/cam typical 3Mb
SD: ~200-600 kbps
Viewing stream:
HD: ~2.5-4Mbps
SD: ~150-400kbps
Quad SD: 80 - 200kbps

16) If there are 4 MX cameras installed in one premises with dynamic IP Internet connection, one sureLINK address for each MX camera will be required for Internet access. How will we charge on the sureLINK fees after the expiry of the first year free service?

Answer: The annual service fee of US$19 would be charged for one MX Group in the subsequent years, instead of individual MX devices. The sureLINK renewal date of a MX Group is the same as the earliest renewal date of the MX device within the Group.

17) What events are supported by MX cameras?

Answer: External alarm and video motion detection are supported by MX HD CCTV Cameras.

G. WX-30

1) What is the market positioning of WX-30?

Answer: WM-30 is a single-site monitoring software which connects to TeleEye RX Video Recording Servers through TCP/IP connection. It is capable of performing functions such as digital video recording & intelligent playback search, electronic patrol and comprehensive event log.

2) In what operation do we require the serial number of a TeleEye device to be entered into the WX-30 address book?

Answer: For TeleEye video server or IP camera dial-back to WX-30, the particular video server or IP camera’s serial number has to be entered in the address book. This can help to filter any other unauthorized video server or IP camera to dial back to the WX-30.

3) How can we copy the data from the WX-30 address book?

Answer: Copy all file start with “dfPhone” under install folder “C:\Program File\TeleEye\WX-30”.

4) If WX-30 connects to a RX device and performs video recording, what would be the differences between the recording footage in the WX-30 and that inside the RX device?

Answer: The flame rate of recording footage in WX-30 is related to the data receive from RX when connected while the flame rate of recording footage inside the RX device is same to the recording setting. The WX-30 will not have recording if RX is not connected while RX device records base on the recording setting (like manual recording or schedule recording). In WX-30, the recording will be according to the uesr’s operation, what the uesr see is what the operator get in the recording.

5) How can we copy the sureSIGHT user accounts and site connection details into another PC?

Answer: Copies of details of user accounts, site connection profiles, sitemap, sureREC and patrol schedule could be copied through the System Export & Import function at the System backup setting when performing system upgrade, migration or maintenances. A check box allows users to choose the appropriate details to be copied.

H. sureSIGHT

1) What is the market positioning of sureSIGHT?

Answer: TeleEye sureSIGHT Video Management Solution is a comprehensive platform for the video management of the entire range of TeleEye Video Recording Servers and IP cameras. Its modular design allows customers to scale up existing systems easily and adds functional modules for many different applications. The flexible configuration is suitable for managing numerous cameras in large-scale operations and in multi-site deployment; examples include airport security, casino surveillance, retail management, ATM monitoring and traffic control. Its optional video wall functionality makes it an ideal choice for professional control room operations

2) What are the main differences among sureSIGHT lite, sureSIGHT Business and sureSIGHT Pro?

Answer: Both sureSIGHT Lite and sureSIGHT Business are single-workstation solution but sureSIGH Pro is multiple-workstation solution, which means that user database in sureSIGHT Pro can be shared between multiple users but not in sureSIGHT Lite and sureSIGHT business.
Moreover, the maximum number of camera display in video viewer is 16 and 64 in sureSIGHT Lite and sureSIGHT business respectively, while only sureSIGHT Pro supports siteMATRIX that can scale up to 400 cameras display.

3) What TeleEye product series are supported by sureSIGHT?

Answer: Our RX, CX, NX and MX series are supported by sureSIGHT.

4) What is the main function of “IP Setup Utility?

Answer: As our current TeleEye DVR and IP cameras support uPnP, with IP setting utility, we can search the DVR and IP camera on the network and configure the IP setting, i.e. IP, Port, Masks, Gateway, DNS ext, of those detected devices. It makes the IP configure more convenience.

5) How can we copy the sureSIGHT user accounts and site connection details into another PC?

Answer: All can be done by using the system export and import function at the System backup setting when performing system upgrade, migration or maintenances.

6) What is the main function of siteMATRIX?

Answer: The main function of siteMATRIX is to perform digital video matrix function and it is designed for video wall application. With sureSIGHT Pro, user can control siteMATRIX for multiple monitor display and scale up to 400 cameras.

7) How does the “Spot Window” operate?

Answer: Spot window allows triggered video display on a spot window.
Working Environment:
Step 1. Click [Spot windows] on the main menu button can popup a spot window.

Step 2. [Show spot windows each time when event is triggered.] option allow user to enable the spot window popup function when event triggered.

8) How does the “Patrol Scheduler” operate?

Answer: sureSIGHT will follow the “Patrol Scheduler” to perform site monitoring. User can modify schedule of patrol by Patrol Scheduler by select [System]  [Patrol scheduler…] from {Main menu}. User can add, edit or delete schedule.

9) How does the “Video Zoom” operate?

Answer: sureSIGHT supports digital PTZ function. It allows user to focus a particular area to see it more clearly. User can right click a video, select zoom in or zoom out of the video. The maximum enlarge ratio is 200%. User also can drag to move to different position of the video.

10) How would an incoming alarm dial back connection be handled in sureSIGHT?

Answer: When the dialback standby mode being enabled, an income alarm will trigger a dial back. The corresponding site will be listed in dialogue box of [connection status] with red color highlighted.

I. sureREC

1) What are the maximum recording frame rates in sureREC V3-16 and sureREC V3-32 respectively?

Answer:
MX: HD - 400fps, Standard - 400fps; NX: FULL - 400fps, QUAD - 1600fps (sureREC V3-16)
MX: HD - 800fps, Standard - 800fps; NX: FULL - 800fps, QUAD - 3200fps (sureREC V3-32)

2) Which TeleEye devices can be recorded by using sureREC?

Answer: TeleEye NX series and MX series products can be recorded by using sureREC.

3) Does sureREC support remote playback through the Internet?

Answer: sureREC supports both recording & remote playback functions through the Internet.

4) How can we establsh a connection between sureSIGHT and sureREC?

Answer: sureSIGHT can connect to multi-sureREC to manage the recording setting and playback, and footage extraction.
To connect the sureREC, user should select [sureREC][sureREC List…] from {Main menu} of sureSIGHT.

After {sureREC setup} window appear, add the sureREC by fill in the sureREC information in {Add a sureREC} as below:

5) What different recording modes do support by sureREC?

Answer: Schedule recording / Manual recording / Event Recording

6) What recording frame rate can be set in sureREC?

Answer: Recording Frame rate can be set in sureREC is 1 frame per second (1 FPS), 2 frame per second (2 FPS), 3 frame per second (3 FPS), 6 frame per second (6 FPS), 12 frame per second (12 FPS) and Auto mode.
In Auto mode, the recording frame rate depends on the recording resolution and the number of recording cameras.

J. CMS

1) What is the market positioning of CMS?

Answer: TeleEye CMS Video Management Platform is designed for the remote video response centres. As it is fully complied with British Standard BS 8418:2003, it can ensure remote video response centres to offer trustworthy monitoring services to their clients.

2) What are the key functions of IS, VS, PS, VV, SS and CMS Monitor?

Answer:
IS is the Information Server, which is the communication platform for all CMS modules.
VS is the Video Management Server, it acts as the connection gateway and recording engine, it also captures event images.
PS is the Playback Server which is used to locate and stream the selected recorded footage to video viewer (VV).
VV is the video viewer, which is the operator console.
SS is the Site Check Server, it is able to connect to the remote servers according to the schedule time and the result can be viewed through site check report.
The CMS monitor is designed to manage numerous sites remotely and efficiently.

3) What are the key differences among CMD-030, CMD-100 and CMD-200 licenses?

Answer: The difference is that the maximum site capacity for each licenses. The differences are as following.
CMD-030 - 30 sites
CMD-100 - 100 sites
CMD-200 - 200 sites

4) What are the key functions of CMS3-SM, CMS3-VV, CMS3-VS, CMS3-100S and CMS3-500S?

Answer: CMS3-SM is the site map module of CMS V3 system license. The operators can freely allocate and view cameras on site map, perform PTZ operations to camera locations. And the event alert can be shown on the map upon alarm occurrence.
CMS3-VV is the add-on video viewer license. It allows the operators monitoring live, playback video stream and alarm.
CMS3-VS is the add-on video management server license. It provides video stream from Remote Server to Video Viewer (VV) and perform CMS recording.
CMS3-100S and CMS3-500S are the add-on license for 100 sites and 500 sites respectively. The users can add more sites according to their on-site requirement.

5) Which database engine does CMS use?

Answer: Microsoft SQL Server Express 2005

6) How many concurrent connections to TeleEye devices can be supported by each VS?

Answer: Each VS supports 8 concurrent connections to TeleEye devices.

7) How can we activate CMS to record all the incoming video data?

Answer: CMS Recording is performed in Video Server. Video is recorded automatically when sites are connected to VS. User needs to add recording partition and enable CMS recording at Video Server’s setting.

8) What is the default Internet port number in which CMS is being used for listening alarm dial back connections?

Answer: User can check the CMS Dialback port at the CMS Manager by selecting the Video Management Server. The default port is 2048 for alarm dialback.

9) What is the main purpose of “reference picture”?

Answer: When the system is set up, the RVRC’s operators can take the reference pictures for the corresponding cameras. As the operators may need to monitor a large amount of sites at the same time, it is difficult for the operators to locate the position quickly. With the help of the reference picture, the operators can easily identify the position of the camera. At the same time, the operators can easily recognize whether the camera’s position is changed accidentally or not.

10) What user authorities can be chosen when setting up user accounts?

Answer:
1. Remote server playback and CMS playback
2. Remote server footage extraction
3. Remote server logs and CMS system report
4. View site detail information
5. Public addressing and Pre-recorded audio
6. PTZ control
7. Allow to change Arm / Disarm Type
8. Remote server settings and remote server recording
9. Camera Control

11) What are the different ways to facilitate “arm/disarm” control in RX?

Answer: Arm/Disarm is used for enhancing security level of the surveillance area.
1. Normal (Hardware) Arm/Disarm Mode: Use dry contact input to Arm/Disarm, suitable for local operation
2. Software Arm/Disarm mode: Use software to Arm/Disarm, suitable for remote operation.
3. Schedule Arm/Disarm mode: Arm/Disarm follow preset schedule, suitable for unmanned location.

12) What is the main purpose of the feature “temporary alarm suspension”?

Answer: It is a function to postpone any event actions (email notification, dialback, buzzer) triggered by particular alarm signals (eg. motion, video loss) for a set period (maximum 24 hours) during unwanted period such as setup adjustment or maintenance.

13) How does the “site alarm priority” feature work in CMS?

Answer: Site event priority is used to prioritize which site will be shown. If some sites have events triggered, the site has the highest priority will be pop-up.

14) How to set up the “alarm images” feature in CMS?

Answer: “alarm images” feature in CMS is used to
a) enable the event image recording on CMS VS server.

b) enable RX alarm recording.

c) download the event image accordingly while RX alarm dial-back to CMS

15) Which TeleEye product series does support the feature of “alarm image”?

Answer: NX 301 and RX series

16) What do the red, green and yellow dots represent in the ‘Connection’ window?

Answer: Red: Site with Event dialback
Yellow: Hold site with event which not yet be handled
Green: connected site with event triggered / triggering

K. MOBILE VIEWING SOFTWARE

1) What is the main difference between M-303 and iView?

Answer: iView mobile video monitoring is an app specifically designed for iPhone / iPad / iPod Touch users. M-303 is suitable for java (j2me) enabled/support mobile

2) Which mobile phone platforms are supported by M-303?

Answer: The following platforms are supported by M-303:
- J2ME support
- Target Platform: JTWI
- Profile: MIDP 2.0
- Configuration: CLDC 1.0 (note: CLDC1.1 is backward compatible)
- Mobile Media API (JSR 135)

3) Which mobile platforms are supported by iView?

L. OPERATIONS

1) Where is the location of the Company’s quality manual?